Forward Complaints on Bus Services to 0117 555 555 – Sri Lanka Transport Board
The Sri Lanka Transport Board draws attention of the Public to the special telephone number that has been introduced for the public to forward any complaints related to problems experienced in the bus service. Complaints in this regard can be forwarded to 011-7 555 555.
Any complaints realted to the shortcoming of bus services, the malfunctioning of buses and reckless acts of bus drivers and conductors could be forwarded on the above-mentioned number.
The Sri Lanka Transport Board also said that complaints relating to the siphoning of fuel, removing of spare parts and
other such fraudulent activities could also be made on this number.
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Please take severe action on this Mattakkuliya buses 145,155 & 178, I’m living here from my birth, They always waste peoples time. They go very slowly, take 50 minutes for matakuliya to fort, they will stop in a halt for 15 minutes. This is the reason I buy bike,
If we want to reduce traffic congestion , these bus should be move fast, these days road repairing work, so they are happy and going very slow, If u not then god should punish them.
176 & 138 bus are very fast and good, hope goverment should chase this Mattakulia, Colombo15 buses.
Ada bus adu nisa wedata yanna parata awith peyak hitya ..bus ekak awa..nathara kalama conductor kuwa issarahin naginna kiyla mn duwala ghn issarahen negga..neggama driver mata benagena bena gena gya bahinawada bus eken passe ena bus ekaka enawa hlo kiyla..hariyata e manussaya katha kare maha ketha widiyata.mn godak bus eke apahasuthawayata path una..hatton _ colombo bus ekk.NB 9149
Condructor manussakamata naaginna kuwath driver mara manussayek..eththatama ehema katha k aithiyak tyda
Really disappointed service from your organization. No one to answer a call. I ring twice for 5mins. Really disappointed and tipical sri lankan government organization. Shame on you all
BN; NA/8865 Normal CN#KTB 28 RT#430,
D; 17-10-25 T 07:28:01
ROUTE; 430 COLOMBO-MATHUGAMA
TOTAL: Rs 67.00
Depot Hotline: 0117706350
Complaint- The conductor gave me a wrong ticket. I wanted to go to Kalutara but he gave me a ticket to Dehiwala. When I ask the conductor told me “ I have nothing to do I have already entered it to the mechine & I can’t reverse it. When u get down ask the balance”
After that when I get down for Kalutara I asked. He blamed me I gave u the balance, this ticket is for Dehiwala. There were a lot of crowd at the Kalutara town.
These type of guys at CTB earn blackmoney from passengers & make them asheme.
Please advise him & train how to talk to passengers respectfully.
I don’t know whether you are reading or not,if so ,did you take any action against CTB staff those who not obey the rulrs accordinly?it does seems to me you are not, because conductors never give change and their bad behaviour towards the passengers such as shouting and no respect to all age.
I am going Katunayaka to Batticaloa – Sammanthurai depot bus NC_1250
Yesterday travelling Batticaloa to Katunayake same bus.
Yesterday bus ticket 399.00 same bus but digital meter
But today bus ticket 599.00 hand ticket book.
Are these jokers bus conductors helping passenger or f******* passenger?
Today morning I face this problem
inside the bus vehicle number: WP-NA 7653 route number 138 (Highlevel
Road). At about 7.58 a.m, Bus Conductor who was wearing bed t-shirt with white swan
troubling me. He was keeping his elbow in my breast and hurting me few
times.. there were much space but He was come closer to me fisrt time
I was Ignore the behaviour. But Second time also he did that without
fear and touching my breast.
I was called several time ministry phone number but it is busy now.
Can you please do something for this because every day they do
something and we ignored it or keep slient. So Sexual Harassment
In Lanka, there is a Weinstein in every bus and in every office and in every shop.
The CTB bus number NB 7357 left at 7 30 in the morning today. Conductor told me there are not any seat available by used his hand signal . I obisaly saw one front seat was vacant available for their friend. I think it can’t reserve . Please make immediate action
Complain about mawabella kandy 859424 bus number.the conductor always damage people by using some word.when ask balace money he gets angry so he attack usually by passing hint words loudly,he insult people infront of other pessagers.this bus reach kandy 8.10.
Complain about mawabella kandy (i could not remeber bus number).the conductor always damage people by using some word.when ask balace money he gets angry so he attack usually by passing hint words loudly,he insult people infront of other pessagers.this bus reach kandy 8.10.
Kandy to Jaffna CTB Sunday 6.40pm bus (Only Jaffna Depot Buses, Not the Kandy Depot Buses) drivers & conductors illegally booking seats for their friends.
The bus don’t come to Kandy good shed bus stand directly, it goes to Peradeniya University & loading passengers from there and then only comes to Kandy bus stand although they don’t have route permit to go there.
The bus conductors are putting water bottles and saying the seat is booked.
We’re going to Jaffna & we don’t have seats.
It happened on Nov 27 & again today Dec 10.
There should be a legal booking method.
Jaffna bus depot drivers & conductors must be suspended from their duties.
Colombo to akkaraippattu bus service very poor. it was trouble to passengers. There is a separate station for akkaraippattu. Number is 98 but they stopped the bus at 48 hold. it wes a huge confusion to identify the bus. I’ll report to Ministry Once again. Conductor and Driver And the administration of CTB have the accountability to this meaningless action. Minister of transport don’t be foolish it’s for ur awareness.
Time: 4.30 pm
Venue: CTB Bus Stand Pettah
Sandali Travels NC 9868
Route – 138 – Maharagama – Colombo
PN # 21386
This conductor doesnt give the balance to passengers unless they make a fuss about it.. especially to ladies.. He argues with people if they ask for balance..very rude person.. I complained once to the owner but no use.. Tickets are given only for few people…
NA 5230 galle to ovilana bus driver (2018.03.24) drive the bus careless. If one secound late he killed me on the bus stand. Bus driving is a not a jok.Get a reaction against him.I have a photoes.I am looking at your corrective actions
177 bus NA9722 they stopped the bus more than 30min in Malabe bus station and also conductors behaviour is also bad.
336 Kottawa buses are keeping more than 45 minute in kottawa bus station and he took another 1 hour to come to Malabe. Kottawa to Malabe is just 30 min ride according to google map even if we walk it takes only 2 hours and 3 minutes.
Since this is not free transport government should think about the public as well.
Nd 0316 senanayaka super rider 177 expres
Eke gihin balanna
( 48 )Kaduruwela Colombo semi luxury bus which i traveled from Kaduruwela to Peliyagoda was not good.They took too much of time wasting the passengers valuable time.They took about 15 minutes at the waiting area.and they were stopping the bus sometimes to fulfil their needs.Bus left from Kaduruwela at 5.15pm today.It took 5 and 45 mins to travel to Peliyagoda..The time leaving and arriving was not displayed properly.Vehicle number of the bus is WPNE-7549..Though we charged higher bus fare we doesnt recieve a satisfactory service.Please look into this problem and do the needful.
Complaint regarding bad driving of buses, misbehaved and misused roads. (in a huge traffic this particular bus overtook another by driving right side of the road so fast and blocked all the vehicles. Even after he drove in zigzag)
176 bus in the nawala bridge rout
Bus number NB 5281
Date 29th June 2018
Time 2.15 pm
Bus No 9373
This regarding a bus wich is colombo to kandy.I and my son (he is just 6years) get on the A/C bus from colombo.befor get on the bus i asked the conductor can we drop at Balummahara junction.The bus has seat not occupied and the time is ok to go.No passenger at the bus stant on that time.How ever the conductor say ok to drop at Balummahara junction.Then after He is starting to issue the tickets.I asked him how much i want to pay.He said Rs.720.I asked want i pay full ticket payment for balummahara.He is using ugly word and said there is no half ticket and some thing eles.how ever i paid Rs.720/-to colombo to balummahara.its not fair.please advice them or get a action against this.if you want get more information I have the bus ticket.and you can contact me on my email
This is regarding a complain about bus no ND 4224 which is rote under 138( Kottawa to Colombo)
This bus doesn’t issue any tickets and bad driving.
The bus doesn’t have any bell system to ring and in this morning they did not stoped at the bus stop where i normal get off . I ran a electronic button which is fixed on bus. but the did not stop the bus , Instead of that they
have stoped passing 02 stops.Because they were on race with other 138 bus. Please take action for these type of pathetic drivers.
Please kind enough to investigate this matter and take actions for responsible persons. Today 05th of October 2018 time 11.00am
I got in to a bus from Kandy I asked a ticket to Kegalle chargers Rs 75 I gave him 100 and change return to me 20. He don’t want to give me Rs 5 not only me I have seen he doing this to other passengers also even to the elders. Bus no NC 1568
Route Kandy – Colombo
HATTO TO COLOMBO 7.30 BUS
OVER SOUD SYSTEM IS PASSANGER DISRUB
Am a student of st clare’s collage and am 15 years.today 2018.11.13 i and my two friends got in a bus.that bus conductor was behave very badly for me.he said to me that am beutiful then he fallen over me again and again i shouted him “do you can’t walk without fall over me.” He scroled me…I informed my parents they said leave it…but i wont leave it😠 Am a girl he cant be like that to girls ,he fallen over many girls
The bus number is-NC 8850 morattuwa to pethah 101 bus at 1.35-2.15 this incident had been happened.that condector is a white man he wears a cap and he eats betel (Bulath)
—-Please take an quick action soon as posible😟😓😠😡
Most of busses arrive to bus stop after their giving time and with hurry driving drivers unable to stop essential bus stops and not loadind passengers i faced many times bus number WP NC 0469 nawalapitiya depot route kandy – hatton Date 2018.11.14
Please be kind enough to investigate this matter and take immediate action with this regard. I was travelling from Gampaha to Ja- Ela 21-11-2018 and 19-11-2018 at about 12 pm and bus conductor of the bus which was bearing registration no. WP/ND 4500 , charged excessive bus fare for travelling. bus fare from Gampaha to Ja ela is rs.38 but he charges rs. 40 .and this has happened to me all the time when i was travelling in that bus. Conducter is with this practice for all the passengers.please be kind enough to take an action against this injustice.
To whom It May Concern,
Im an undergraduate in the University of Colombo, Faculty of Law. On 4th December 2018 I was travelling from townhall to Maharaga in a private bus (pettah-athurugiriya- 1/138- 3937).
I felt very unconfortable with the talking way of the conductor when I asked for balance 20/=. He used to serve the public very rudely. I requet you to consider about this matter as soon as possible. If not another girl’s right to dignity will be violated. This is my initial step and If you take any legal or some action against his behaviour I will be very grateful for you. Thank you.
I got into a 400 bus from Wellawatte that was going to Colombo . Reg. No. ND 8670 and was almost thrown out because the bus was in such a hurry to get away. The conductor was rude and the bus was being driven very recklessly, braking all the time with people standing getting thrown around all the time. This was because there was a 101 bus from Moratuwa coming behind our bus. My stop was Bambalapitiya flats and in spite of my going up to the front and standing near the driver and telling him to stop he just kept driving on very fast without stopping at the halt. I had to keep shouting at him to stop the bus and he too was very rude acting like it was my fault that I didn’t get off at the halt. I managed to get out near Holy Family Convent Bambalapitiya only because the driver had to slow down due to traffic. I’m 67 years old and was scared I would twist or dislocate my arm trying to hang on for dear life. Please investigate and take necessary action against this kind of drivers and conductors. Thank you for your service.
Pettah to moratuwa route (101), bus number wp NB -7919 private bus, conductor said Colombo 03 to pettah all tickets are 20 rupees but actual price should be 15 rupees and conducter said after 10:00 PM they will give 20 rupee tickets to everyone … what is this issue please look into this ASAP …
The CTB bus number NC 1014 driver is an indiscreet driver. They have been given a separate bus lane, He drives the bus on the way, in the opposite direction. This is a great ailment for other drivers. As he is not allowed to go, he moves the bus to the same chariot as he himself is in the vehicals. I was struck by such a bitter, horrible experience. If my husband did not function properly we would have been a hospital or even died. I kindly request that stern action be taken by such drivers. If this is not the case, these unsettled drivers have repeatedly tried to kill innocent lives.
Please make immediate action
2019/01/09 WP NB-1245 this bus driver Colombo to Kandy running he stopped every bus hold and pick the people he drive the bus like crazy person hope you people take action for him
Kelaniya to pettah ctb buses never issue tickets and over charging all the time. Less than RS.5 balance is not returned. Conductors are becoming more worse than the beggers get into the buses.
Horrible service. Too loud music. Bus didn’t stop at the bus stand. When I asked the bus driver to stop, he went away without stopping and shouted at me. I want the bus driver penalized for this and an apology ASAP.
Bus number – ND4224
The regarding the problem
Bus booking guy talking lie and cheating two much he told please change that Bookking guy please
E ticket FDD946
V- code 5903
Vehicle no NC 1068
Date 2019 03 09
Time 3:00 pm
Reference no 325830048861
Route 48 From :-Colombo to:- Sammanthurai
9702. & 9174 ctb bus conductors cannot be accepted season tickets from the students.
265 Minuwangoda – Colombo…. No buses 5.30 p.m to 6.10 p.m…
after 6.10 p.m. the 2 or 3 buses coming like a race…
working peoples spending lot of time at bus holt to go home…..
On 14th of march I am a lawyer and I got into the Kattankudy depot Colombo bound CTB bus at 10.15p.m. with my wife who is a doctor and and my daughter who is also a doctor at Arasady Junction Batticaloa.The conductor gave us 3 tickets for all the 3 passengers amounting 1326 Rupees.My wife gave this money in one Thousand rupee note 3 hundred rupees notes one 20 rupee note and one 5 rupee coin and one one rupee coin to me and I handed over this money after counting the money. The conductor bought this money and all of a sudden he exchanged the 1000 rupee note with a 100 rupee note and handed over the money to me saying the money is insufficient.He is a Muslim and talked to me in sinhala language.He bought the tickets back and we are compelled got down from the bus. The bus Number is NB 8356.When I contacted the Kattankudy depot they said the bus is belonging to Colombo depot and the driver and conductor are sinhalese people which is false. The bus is belonging to Kattankudy depot and the driver and conductor are muslims.They refused to give the name of the conductor.Please take immediate action against the conductor.
Complaint Regard Route No- 508 (Rambukkana To Kurunegala)
In Earlier Regularly The CTB Bus At 8.00, Departures fromRrambukkana to Kurunegala on Sharp. But Now This Bus Was Cancelled and it’s Started From Katupitiya At Same Time. we are request please re arrange this bus at 8.00 Am from rambukkana to Kurunegala.
The conductor of C T B bus from Putlum to Kandy [around 7.15am @ Nikaweratiya] shouted at me indisciplinary way that it was not allowed to travel with Monthly Season Ticket from Nikaweratiya to Kurunegala on this bus. I want a lodge my complain regarding this & I want to know that is there such a rule ? Thank you.
This is regardin WP-NH 3081 kottwawa -borella bus. I gave 15 for 12 Rs/= bus fair and eventhough conductor has lots of coins in his pockets and hand he didn’t give me the balance and continuously asked me to give 2 Rs/= instead. So finally I didn’t get my balance.
So also driver scolded to a one passenger in a very unpleasant manner. Please consider about these things
This is to inform you that Mattakkuliya buses are leaving from depo. Shrpe 5.00 pm or before 5.00 pm.
So, many people getting into troubled. Therefore Please inform them to leave after 5.00 pm.
Valaichenai to akkaraipattu
This bus does not leave at the right time. Repairs can only be made during the journey. We urge the authorities to pay attention to the fact that people suffer greatly. The departure time of the bus is 4.40 am
Valaichenai ctb phone number 0652257314
The conductors in the busses of keppetipola depot which runs from welimada to bandarawela does not let school students with season tickets in until after all the others get in. This is very inconvenient as the bus is already loaded with passengers when students get in. So they mostly have to go on the foot board. You should really look into this because it is very dangerous.
Yesterday evening I took the madakalapuva-panadura bus from ingiriya to sawgashandiya. When I’m getting into the bus, driver and conductor said nothing to me and let me get into the bus. (usually, I take this bus to reach sawgashandiya.). But when I rang the bell to get off from the bus, bus driver got so angry and he spoked to me very angrily and threatened me to not to get on this bus again. Those words, that he spoke, is not appropriate for a lady, not even for an animal. I was so scared and embarrassed and I cried a lot at that movement but the driver keeps scolding me again and again. This should not happen to anyone because they got their wages because we are paying taxes and bus fee for the sltb and drivers and conductors should treat their customers well.
event though if the bus driver wanted to say that I can’t take this bus to travel sawgashandiya , he could have said that nicely at the first place so I can take another bus.
If you guyz don’t take any actions against this, I will put a complaint against that bus driver about this harassment
Administrating is shot, bibila -panadure bus had tire punch passing haputhale at 11.30am, bt who ever that responsible person not given permission for Charges of the rest, and driver desided to go to sltb point nearest by slowly , (balangoda) with passengers, 2 1/2 hours time rated by sltb administrators! !!
I was travelling to Colombo from Gampola on 16th August,2019 by GP58 Bus Blongs to Gampola Depot. The bus driver was always on the phone and driving below 40 most of the time due to that. He was dialing the phone in one hand while the bus was passing Utuwankante. Please force drivers not to use the phone while driving and make sure they reach the destination on time.
I traveled today wattala to pettah in NB-8876 welisara depot bus. That bus conductor gave some hand writed tickets. it’s not a valided printed ticket and his take over charge all passangers. wattala to colombo 23Rs but his take 30Rs. i asked why to more then take money. his telling “we’re going fast”
Kadawatha – Pettah (261 rout) bus drivers, driving between Hendala junction and Mahara Junction is worst and too dangers to the pedestrians. The drivers are running race, between the two buses. The school kids are afraid to walk on the road. The drivers are might be drank while driving.
I could suggest to fix speed breakers on the rush areas to reduce their speed. Who could be helped on this issue?
Trincomalee to monragala bus driver doing his own work on while driving
That’s not suitable for pessengers…
Take a response plzz…
Please kind enough to arrange bus service from kanndy to kolabissa after 5.40pm.its very helpful for the daily travelled employees.
I was wating veyangoda around 9.45 am to catch Negombo/kandy. Bus arrival almost correct time. Then I have ask bus driver to stop but simply his ignore me. He already see me but he don’t want to stop. This happen 07/03/2020 please check about this matter. Thank you.
Kochchara kivvath check karanne ne bro..
NB 9569 to Homagama on March 17, 2020, Bus driver always ringing bus Horne
Horn thiyenne monatatha modayo uba ehenam kana vahagena Yamag