Forward Complaints on Bus Services to 0117 555 555 – Sri Lanka Transport Board
Posted by Editor on December 13, 2010 - 4:27 pm
The Sri Lanka Transport Board draws attention of the Public to the special telephone number that has been introduced for the public to forward any complaints related to problems experienced in the bus service. Complaints in this regard can be forwarded to 011-7 555 555.
Any complaints realted to the shortcoming of bus services, the malfunctioning of buses and reckless acts of bus drivers and conductors could be forwarded on the above-mentioned number.
The Sri Lanka Transport Board also said that complaints relating to the siphoning of fuel, removing of spare parts and
other such fraudulent activities could also be made on this number.
Courtesy: Government News Portal
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vtio, give the uncouth bugger a break…you say “Bus driver always ringing bus Horne” and I say he was only tooting (not ringing) his Horn (not Horne) only because the bugger was Horny! LMSAO! :))
Their is nothing any hospitality to School Students who are traveling with Season Tickets. I have Faced this stuation since grade 6. Specially Hatton Buses. Bus Conducters are saying that the Students who are travel with Season Tickets must take a Ticket too and students must choose Private Buses except Public service. *HT 73 Kandy – Hatton bus. Number: NC 0098. Please try to improve Hospitality which is given to School Students by Conductors. please aprove this!
Yes thats true, in kandy situation is the same, wattegama , kurunagala buses which go passed vidyartha college ,dont like to stop the bus when they see school kit, even for small students.. contuctors are very aggressive and idiots. They blame us saying bad words ..please take an action
Of Course same here, in Kurunegala.They blame us and say to stand up and give seat to another infronts of the whole bus.It is so embarrassing and today a small girl cried because conductor screamed at her and said to stand up.(CHILAW-KURUNEGALA NB9910) Shame of those kind of situations.PLEASE TAKE AN ACTION. THANK YOU.
Dear Chairman,
This complaint is referring to Yatadola_Kalutara bus root.
There are only few busses where drive once an hour eventhough so many people are there to travel daily including students as well.
This is a very sad story that we have experienced from our childhood. Appreciate if you could manage the available resources at least during the peak time. Further I don’t understand why these busses have not been scheduled according to the train timetable so that people can travel without the hassle of waiting for minutes at the bus stand. Kindly Consider fixing this matter as soon as possible as this is critical as many people are affected.
Thank You
Please give me a bus kandy to puliyadda school time but 1bus have not working in ge 1473 in kandy south depot but along years it was very broblem in school children please give them because 3 sltb bus running this road but that bus running not at long years
Dear sir i am from Dehianga Village we arè not have bus serivce in our village since march no bus to our village after 5.30 from kandy i am working in a daily basis salary i cant afford 300rs daily for transport please take an emergency action thank you
Dear sir/madam,
This is about negombo to akkaraipattu bus which starts from negombo at evening 7 …. this bus driver and conductor are stopping everywhere[after uhana] and waiting 10-15 minutes… this is so ridiculous…. to reach ampara from uhana…. they are getting 1 hour at the morning time…. and to reach akkaraipattu they are getting another 1 hour…:
Please good enough to inquire
Dear Chairman,
This is for your Reference .Im traveled In the CTB Bus Route No 448 Millaniya to Panadura 31/03/2021 ( 06.37 Am) Morning .My ticket Reference No.810200148129.Im Get the Bus In the Gorokgashandiya Junction.The Bus Driver not consider the we are Getting The bus or not.He Try to Start and Go.In My Self and 4 Peoples Try to get the bus.The driver Is Very Unneccasry Action. I Saw That Type Incident With Driver So many Times.Please Reslove This Issue Immediately,Please Given The Answer As Soon As Possible.Thank You.Please Inquie this Immediately.
This is to lodge a complaint on the bus ruining on route number 215 Kiribathgoda-Ragama. On 21-04-2021 I got into the bus from Ambalama junction to get down from Kiribathgoda where I received a ticket to Kiribathgoda mentioning that I got in from Kurusa junction which stop is like 1.5km way behind form where I get in.
When asked he said that is how ticket machine works. But when I was charged yesterday for the same distance it was rs.6 less.
I raise this voice because there are people who spend rs.6/- with enormous difficulty.
Rectify your tickets machine.
Hawa eliya to Nuwara eliya bus fare is 17/- But
If we give 20/- the conductor didn’t give the balance.. Today I traveled in a Kandapola bus with my brother and i gave 40/- When I ask for the balance conductor told me “you must have the balance if you come to Nuwara eliya”, I shocked. (Per person Just Rs3…Forget it, but his way of talking is very bad)
There are lot of people got into the bus at the same place and they also not had their balance. (For an example there are 6 people’s travelled the conductor get Rs 6*3= 18/=) If they ask their balance conductors didn’t respond them.. Please take some actions for this problem.. I hope ur considerations..
NC 4191
Colombo to Kaduruwela
3.45am start from colombo fort.
The conductor does not know how to speak to people. In the morning no other conductor leads a man.
NC1251
Mama awrudu 16k girl knk.mn achchi ekk bus colombo-kandy bus ekkt nagga kandy wln.conductor bus ekt nginn kiw.ita psse tika welwkin bahinn kyl jara wachanen banna.achchiy nerves prshnyk thy.e gna kypuwm jra wchnen bainn patan gtha.maru hbi rajaye niladari
(route-580/1/2) Matale – hettipola bus eke condactor ta gahanu knkta katha krnn ona wdiya poddak kiyala dunnnm hari . mn nalanda hospital eka gawa indn podi durak ynnai bus ekt nagge ticket ekt salli Madi kiyl minisu issrha ka ghnn gtta. Ticket eke adu mudala kiwwanm ewaraine. Pinata bus wala yanne nane api. Higanakmt pare yanneth na. GANU KNKT KATHA KARANNA PURuDu KARANNA WEI .RAJAYE NILADARINE
BN : NB – 9217.
Got into the bus from Ganethenna to travel to Kandy.. Whereas the conductor charged Rs. 134/=.
They have not reduced the pricing yet..
Ticket Ref : 368810491685
Time : 14:12:36
Bus NA 9030 From Wasgamuwa to Mahiyanganaya. On 02nd of November. The ctb bus conducter blaming at school kids and he is thinking the bus own to him. Take a action immediately or it will be a big problem in future. Change that conducter please. We are school kids not animals
Bus route – 174
Bus no. – NE 1771
The driver was racing with another bus, and despite the many complaints of the passengers to slow down, as he was driving insanely fast, he continued to overtake, race, break and not drop the passengers in the required bus stop.
All passengers found it extremely hard to hold on, and I particularly was seated and still found it hard to hang on and not fall.
I could only imagine what would have happened if someone fell off the bus and injured themselves or even the bus met with an accident and hurt people.
Every day i travel to from ibbagamuwa to dambulla.i work in government office.i have to go time.every day i came bus holt 07.00 clock.that time came to colombo trincomalee CTB bus. But BN.ND-9465 bus not stop this halt.one day after another day i face this inconvenience case.he tell me he can’t stop bus only me…please inquire this problem..
I m a government health staff worker who’s travelling frm Daluwaththa, Payagala to Nulluruwa, Panadura when I got off frm duty
Conductor in the Aluthgama – Colombo , RT :400, NB 9464 numbered bus is saying that this bus can’t drop me frm the Nalluruwa Junction . He was way too rude insisting that bus is not gonna stop at that halt . Same thing happens with this particular bus everytime. Pls look into the matter n take action to fix this issue. Conductor was selectively taking passengers into the bus inquiring the halt where they getting off , imposing various conditions on them insisting that they have to travel distance further than what he desires . I wait hours to get in this bus since all other busses that’s destination is our capital travel routes are way further than this . It’s such a inconvenience, look into the matter kindly n take prompt action pls
Cheap hospitality to customer. Especially the enquiry office employee. Hesitates to guide passager. They just keep talking with co employees. Those idiots
Dear sir,
Now this time 2023/04/16 (5:35pm) I was starting my journey Colombo to batticaloa. Today don’t open booking area, so I got ticket from the but contactor,
According to ticket receipt price 1021Rs but the bus contactor ask 1400Rs, then I asked for him why you are collect 1400Rs, he don’t give any response. (I don’t have any luggages)
Bus no; NC 1217
Colombo to batticaloa
According to ticket receipt 1021Rs
But he collect 1400Rs
I asked for him whyyyyy you are collecting like this but he don’t give any response. ( I don’t have any luggages)
Bus no: ND 9757
Route: colombo to kalmunai
The but contactor collect ticket price but he don’t give ticket. I request ticket but he don’t give.
This is regarding express my dissatisfaction with the Hands Global Holding Pvt Ltd, S.L.T.B service I received on my recent bus booking with your company. I had booked a bus ride on 2023/06/04 from Hatton to Colombo. eTicket Booking Ref-337162452586583,However, I arrived at the bus stop earlier than the scheduled departure time, only to find out that the bus had already left.
To make matters worse, the conductor of the bus was extremely rude and unprofessional when I approached him to ask about the situation. He did not provide any explanation for the early departure and instead, was dismissive and unhelpful.
Furthermore, I had already paid for the bus booking, booking for 2 seats and i paid 1069.00rs but did not receive a refund for the missed ride. This is unacceptable and I request that you initiate the refund process as soon as possible.
I am disappointed with the poor service I received and hope that you will take appropriate action to address this issue. All the attachment below,
I need a justification for this issue
Dear Chairman,
It is possible to inform about a financial fraud in a bus owned by Sri Lanka Transport Board
NB- 9279 This fraudulent act is carried out by the conductor of this bus which departs from Colombo to Kegalle via Ja-Ala, Gampaha, Yakkala and Kegalle.
This bus reaches the C.T.B junction at 4.40 pm, where a group of employees of Lakdiwa Engineering Company board this bus and they have a pass that has expired for more than 2 years. A ticket is given and money is collected and some money is collected from some other people but he is not given a ticket.
Also two or three people are given a ticket and no money is taken from them. It is impossible to imagine what kind of fraud this is.
He has been doing this fraud for several months.
Before this, this conductor is a person who committed a fraudulent act and was banned from service.
I kindly ask you to look into this fraudulent act.
Can I know is it possible to travel in a highway bus without a seat by standing?
Because today ( 17/12/2023 ) the highway bus I took from makubura to kottawa there were 3 people were there without seats one person was standing near the door, other two was sitting near driver seat.
And one guy was chewing a bulath wita which was annoying to other passengers.
And I don’t know how these people thinking about their safety in which manner!!
Please respective officers consider about such actions.
Because like this we won’t be able to go forward as a country.
Thank you!
This is regarding the highway bus from Kurunegala to Colombo (route number E 04)bearing number NC-9841 registration number NTC- 0890 , Driver registration number D- 01186. Started at 4.40pm 12th Jan 2024 from Kurunegala, fully loaded for maximum seating. Two people wanted to get off for an emergency and it was humanly informed because of a emergency health condition of a family member. It was not allowed until they pay the full payment of Rs. 760 each with total of Rs. 1540 for that 1km distance, saying they will loose 2 pays because of them. The next stop just few meters away they got another 2 for those seats. That action was very inhuman and that’s why this country is not developing. Even the crowd had no sense to talk against. Very inhuman and disgusting.
Date – 2024-02-09
Time – 1.45 p.m
Route – Badulla – Mahiyanganaya
Bus No – NB 81…. (forgot the no as I was in a hurry)
Today, I wanted to go to Meegahakiula for an urgent matter. While I tried to get onto the bus, the conductor asked me to wait until all the passengers heading to Mahiyanganaya boarded. (The driver was also standing nereby him) There were nearly 20 people waiting to board the bus to Meegahakiula. I asked if I could go and sit as I am four months pregnant, but he didn’t allow me. So, I returned and boarded the Kandaketiya bus. This caused a delay in my work. I’m not sure if this is standard procedure. If it is, I kindly request arranging buses to Badulla – Meeghakiula.
Dear sir i’m from dolasbage.
I like to inform you that last 5 days dolosbage to kandy morning (5.30am) bus is not available. For that lots of school students and patient are facing treble. There for please consider my complaint and take action immediately.
Thank you
900/1 WHICH STARTS FROM RAGAMA AT 7.44 AM TO KIRIBATHGODA SHORT DISTANCE TICKETS NOT ISSUED BY THE CONDUCTOR, HE USED TO GIVE HALF OF THAT TO THE PASSENGER AND HE TAKES THE OTHERS HALF, (FAIR GUY TALL YOUNG GUY) , ITS NOT GOOD CHEATING THE CTB AS OUR COUNTRY SITUATION IS NOT GOOD, TRY YOUR BEST INVESTIGATE.
NB 8360 WP Kurunagala – Mahargama Refuses to take passangers from short distance ??? Is there a rule in government sector that the conductor can choose who there coustomers be ??? Even though they come and wait for hours ? Does the conductor has the right to choose who to go and not to go ???? What is that ??? Please update !?? This bus refused to take passages from from Ja ela and wattala even though it says Kurunagala and Ja ela and duvlapitya maharagama???? How long should others wait ???even though the bus is empty without passangers ????don’t they have a shedule or something ???? Please update ! Now waiting here for 2 hours and the only bus I got refused to take me in ???
I want to complain about a CTB bus going on the route of 177-kaduwela kollupitiya. This bus is worst than the private buses in this route. Waiting for more than 20 minutes in malabe. We are getting very late early in the morning. Disgusting. Please make necessary actions against this bus. Bus no-NB 9908
Chairman
National Transport Commission
No 241
Park Road
Colombo 05
Dear Sir
Greetings to you. I am making a serious complaint
(1) Date: 5 May 2024 (Saturday)
(2) Time: 0550-6 PM
(3) Route: Moratuwa -Colombo 100/101
(4) Bus Number: NB 7919
I got into above private bus from Angulana junction, around 5:50 PM
BUS was running at a terrific speed ignoring signal lights, pardestrial crossings reached Mount Lavinia main halt at 6 PM
Comments are as follows:
(a) Young Driver is drunk
(b) Conductor chewing bulath and rude
(c) Both driver including the conductor were shouting to the passengers in very rowdy way blaming passengers get down soon and get in soon
(d) Bus Bell not working
I got down from Mount Lavinia thinking to board another bus and I tried 1955 and 0716-555000. No response from phones
An early investigation please
Best Regards
Dilky Ekanayake
YT33 is the bus that runs from Hatharaliyadde to Kandy via thismada road. It is the most valuable bus for us. But now it is not running properly. Yesterday and today, it was not running.Not only that, this bus did not run for almost a week in this month.During that period this bus was running another road and today also it is running another road. Because of that, so many people and students who are living in Kolugala village face many difficulties. So please, if you can take some action or inform relevant people, it will be a great help to us.
YT94 which is from yatinuwara depot, doesn’t travel the full distance (kandy- paranapattiya) on every friday evening,..so it has to leave the kandy bus station at 6pm but it doesn’t come to bus station .
So next bus leaves at 7:10pm from kandy . lots of pessengers face this problem please check this …
255 route buses doesnt stop in certain bus stands I experience this mostly during morning hours from 8am- 8.40am .
It is worth to arrange a ceylon transport board bus to Meegoda Pettach (190 route) around 6:45 AM due to private buses do not reach on time and school children has to face difficulties. only once a month we can see a bus and then there is no ceylon transport board buses at that time. There is no public service.
though we complain or request who will consider public request.
I am currently awaiting to board the bus from Panadura to Newdawa NA4607. Upon arrival of the bus I asked the driver at what time the bus would leave. He replied, “ai e?” I repeated, “meka keeyatada yanney?” He very rudely replied, “Athanin gihilla aha ganna!” looking at the office and got off the bus and slammed the door behind him! I said, ” mata poddak kiyanna bus eka keeyatada yanney kiyala!” He was extremely rude and said, “Ai dannadda bus apu gaman ayeth yanney na kiyala?” and walked away. I felt very disappointed at the attitude of the employees of the CTB towards its customers. Surely, they get paid to deliver a good service and not to scold customers. Please take action against these sort of bad behaviours of drivers
Mathugama Depot
bus route is Batahena Mathugama conductor is Amila and Driver Chathuranga.
both are relatives.(Brothering low) they work like private bus.Conducter never gives tickets in the evening and short distance, Checkers are not checking because they have taken bribe.
why management cant change them. continuality they are working.
better they change every month. with these people how this government could go? Please look in to this and monitoer.
The Chairmen
NTC
Colombo
sir,
i am writing to you inform that Bus Route is Kalawana-Mathugama,
Drivers and Conductors don’t have Valid NTC license.
we have never seen any sudden checking by NTC.
if bus conductor gives 200 rupees to officers all will be sorted.
so please deploy a Officers team and do the investigation.
they never go on time.