Forward Complaints on Bus Services to 0117 555 555 – Sri Lanka Transport Board
The Sri Lanka Transport Board draws attention of the Public to the special telephone number that has been introduced for the public to forward any complaints related to problems experienced in the bus service. Complaints in this regard can be forwarded to 011-7 555 555.
Any complaints realted to the shortcoming of bus services, the malfunctioning of buses and reckless acts of bus drivers and conductors could be forwarded on the above-mentioned number.
The Sri Lanka Transport Board also said that complaints relating to the siphoning of fuel, removing of spare parts and
other such fraudulent activities could also be made on this number.
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vtio, give the uncouth bugger a break…you say “Bus driver always ringing bus Horne” and I say he was only tooting (not ringing) his Horn (not Horne) only because the bugger was Horny! LMSAO! :))
Their is nothing any hospitality to School Students who are traveling with Season Tickets. I have Faced this stuation since grade 6. Specially Hatton Buses. Bus Conducters are saying that the Students who are travel with Season Tickets must take a Ticket too and students must choose Private Buses except Public service. *HT 73 Kandy – Hatton bus. Number: NC 0098. Please try to improve Hospitality which is given to School Students by Conductors. please aprove this!
Yes thats true, in kandy situation is the same, wattegama , kurunagala buses which go passed vidyartha college ,dont like to stop the bus when they see school kit, even for small students.. contuctors are very aggressive and idiots. They blame us saying bad words ..please take an action
Please give me a bus kandy to puliyadda school time but 1bus have not working in ge 1473 in kandy south depot but along years it was very broblem in school children please give them because 3 sltb bus running this road but that bus running not at long years
Dear sir i am from Dehianga Village we arè not have bus serivce in our village since march no bus to our village after 5.30 from kandy i am working in a daily basis salary i cant afford 300rs daily for transport please take an emergency action thank you
This is about negombo to akkaraipattu bus which starts from negombo at evening 7 …. this bus driver and conductor are stopping everywhere[after uhana] and waiting 10-15 minutes… this is so ridiculous…. to reach ampara from uhana…. they are getting 1 hour at the morning time…. and to reach akkaraipattu they are getting another 1 hour…:
Please good enough to inquire
This is for your Reference .Im traveled In the CTB Bus Route No 448 Millaniya to Panadura 31/03/2021 ( 06.37 Am) Morning .My ticket Reference No.810200148129.Im Get the Bus In the Gorokgashandiya Junction.The Bus Driver not consider the we are Getting The bus or not.He Try to Start and Go.In My Self and 4 Peoples Try to get the bus.The driver Is Very Unneccasry Action. I Saw That Type Incident With Driver So many Times.Please Reslove This Issue Immediately,Please Given The Answer As Soon As Possible.Thank You.Please Inquie this Immediately.
This is to lodge a complaint on the bus ruining on route number 215 Kiribathgoda-Ragama. On 21-04-2021 I got into the bus from Ambalama junction to get down from Kiribathgoda where I received a ticket to Kiribathgoda mentioning that I got in from Kurusa junction which stop is like 1.5km way behind form where I get in.
When asked he said that is how ticket machine works. But when I was charged yesterday for the same distance it was rs.6 less.
I raise this voice because there are people who spend rs.6/- with enormous difficulty.
Rectify your tickets machine.
Hawa eliya to Nuwara eliya bus fare is 17/- But
If we give 20/- the conductor didn’t give the balance.. Today I traveled in a Kandapola bus with my brother and i gave 40/- When I ask for the balance conductor told me “you must have the balance if you come to Nuwara eliya”, I shocked. (Per person Just Rs3…Forget it, but his way of talking is very bad)
There are lot of people got into the bus at the same place and they also not had their balance. (For an example there are 6 people’s travelled the conductor get Rs 6*3= 18/=) If they ask their balance conductors didn’t respond them.. Please take some actions for this problem.. I hope ur considerations..
Colombo to Kaduruwela
3.45am start from colombo fort.
The conductor does not know how to speak to people. In the morning no other conductor leads a man.
Mama awrudu 16k girl knk.mn achchi ekk bus colombo-kandy bus ekkt nagga kandy wln.conductor bus ekt nginn kiw.ita psse tika welwkin bahinn kyl jara wachanen banna.achchiy nerves prshnyk thy.e gna kypuwm jra wchnen bainn patan gtha.maru hbi rajaye niladari
(route-580/1/2) Matale – hettipola bus eke condactor ta gahanu knkta katha krnn ona wdiya poddak kiyala dunnnm hari . mn nalanda hospital eka gawa indn podi durak ynnai bus ekt nagge ticket ekt salli Madi kiyl minisu issrha ka ghnn gtta. Ticket eke adu mudala kiwwanm ewaraine. Pinata bus wala yanne nane api. Higanakmt pare yanneth na. GANU KNKT KATHA KARANNA PURuDu KARANNA WEI .RAJAYE NILADARINE
BN : NB – 9217.
Got into the bus from Ganethenna to travel to Kandy.. Whereas the conductor charged Rs. 134/=.
They have not reduced the pricing yet..
Ticket Ref : 368810491685
Time : 14:12:36
Bus NA 9030 From Wasgamuwa to Mahiyanganaya. On 02nd of November. The ctb bus conducter blaming at school kids and he is thinking the bus own to him. Take a action immediately or it will be a big problem in future. Change that conducter please. We are school kids not animals
Bus route – 174
Bus no. – NE 1771
The driver was racing with another bus, and despite the many complaints of the passengers to slow down, as he was driving insanely fast, he continued to overtake, race, break and not drop the passengers in the required bus stop.
All passengers found it extremely hard to hold on, and I particularly was seated and still found it hard to hang on and not fall.
I could only imagine what would have happened if someone fell off the bus and injured themselves or even the bus met with an accident and hurt people.
Every day i travel to from ibbagamuwa to dambulla.i work in government office.i have to go time.every day i came bus holt 07.00 clock.that time came to colombo trincomalee CTB bus. But BN.ND-9465 bus not stop this halt.one day after another day i face this inconvenience case.he tell me he can’t stop bus only me…please inquire this problem..
I m a government health staff worker who’s travelling frm Daluwaththa, Payagala to Nulluruwa, Panadura when I got off frm duty
Conductor in the Aluthgama – Colombo , RT :400, NB 9464 numbered bus is saying that this bus can’t drop me frm the Nalluruwa Junction . He was way too rude insisting that bus is not gonna stop at that halt . Same thing happens with this particular bus everytime. Pls look into the matter n take action to fix this issue. Conductor was selectively taking passengers into the bus inquiring the halt where they getting off , imposing various conditions on them insisting that they have to travel distance further than what he desires . I wait hours to get in this bus since all other busses that’s destination is our capital travel routes are way further than this . It’s such a inconvenience, look into the matter kindly n take prompt action pls
Cheap hospitality to customer. Especially the enquiry office employee. Hesitates to guide passager. They just keep talking with co employees. Those idiots
Now this time 2023/04/16 (5:35pm) I was starting my journey Colombo to batticaloa. Today don’t open booking area, so I got ticket from the but contactor,
According to ticket receipt price 1021Rs but the bus contactor ask 1400Rs, then I asked for him why you are collect 1400Rs, he don’t give any response. (I don’t have any luggages)
Bus no; NC 1217
Colombo to batticaloa
According to ticket receipt 1021Rs
But he collect 1400Rs
I asked for him whyyyyy you are collecting like this but he don’t give any response. ( I don’t have any luggages)
Bus no: ND 9757
Route: colombo to kalmunai
The but contactor collect ticket price but he don’t give ticket. I request ticket but he don’t give.
This is regarding express my dissatisfaction with the Hands Global Holding Pvt Ltd, S.L.T.B service I received on my recent bus booking with your company. I had booked a bus ride on 2023/06/04 from Hatton to Colombo. eTicket Booking Ref-337162452586583,However, I arrived at the bus stop earlier than the scheduled departure time, only to find out that the bus had already left.
To make matters worse, the conductor of the bus was extremely rude and unprofessional when I approached him to ask about the situation. He did not provide any explanation for the early departure and instead, was dismissive and unhelpful.
Furthermore, I had already paid for the bus booking, booking for 2 seats and i paid 1069.00rs but did not receive a refund for the missed ride. This is unacceptable and I request that you initiate the refund process as soon as possible.
I am disappointed with the poor service I received and hope that you will take appropriate action to address this issue. All the attachment below,
I need a justification for this issue