President inspects DMT Office, instructs officials to streamline services
Posted by Editor on December 26, 2019 - 8:03 pm
President Gotabaya Rajapaksa today inspected the Department of Motor Traffic (DMT) Office at Werahera, which was previously known as RMV, and instructed its officials to streamline the services.
A video circulating on social media shows the President instructing the Department officials to streamline the services to provide a better service to the people.
“Have a proper system in place to serve the visitors so that they can save time. If you have issues, talk about them. This is a public service and the officials should be able to manage the services and the people. It is not rocket science. I will come back and inspect in a month. There are many complaints about the RMV,” he said.
(Source: Daily Mirror – By Lahiru Pothmulla)
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Why was His Excellency not accompanied by the Minister for Roads and the Permanent Secretary for Roads?
Does His Excellency consider them to be redundant?
In fact, Service Standards should be a non-negotiable KPI in the the Secretary’s Contract of Employment.
The President’s Office should independently (and anonymously) collect ground data on service quality (eg: number of hours spent by an anonymous customer in obtaining a Driving Licence or Vehicle Transfer) and hold the Secretary responsible for the outcome.
This is what is done in Singapore which has the world’s most efficient public service.
But the Secretaries in the current RAJAPALANA Govt have zero credentials except being members of Viyath Maga.
Well done Mr. President. We need more this kind of surprise visits. To hell with Singapore! Biggest thief who robbed the state bank in Sri Lanka hiding there. You have to take the bull by its horns! This is the only language civil servants of SL understand.
Good on you, Amarakoon.
Let’s wait two weeks and see what happens at the Motor Registry.
Appears we have elected an Executive President who is Supervisor in Motor Traffic Dept.
The crooks in SL Sinhala Buddhist Govt will have the last say.
Reckon the Sinhala Buddhist Public Servants will let go their komis while the big leaders are continuing to accumulate wealth in Dubai?